Returns & Exchanges

Returns

Thank you for choosing to shop with us at Tabula Rasa Pugs. We hope you will be happy with every purchase from us. We welcome feedback, positive or negative, from our customers on the products we sell in our store.

 

Preventing Returns

We strongly encourage you to ask us questions about any product if you’re unsure if it’s suitable for your Pug before you buy. We can advise you on specific issues like the correct size, toy category, uses and limits of a product. That way you can make the right choice for your Pug’s needs.

But if you’re not satisfied with a product, or the item arrives damaged, it’s possible to exchange or return it. But the product must meet a number of conditions, depending on the reason for return.
 

Is the product broken or damaged?

  • Send us a description and photos of the damaged items to woof@tabularasapugs.com within 48 hours of receiving your order.
  • You’ll receive instructions whether or not to return the items.
  • If requested, return the items within 14 days of receipt of your order.
  • Attach a copy of the packing slip to the package.
  • You’ll be sent a replacement item on receipt of the returned goods.

 

Wrong size?

  • Let us know within 48 hours of receiving the items with the correct size to woof@tabularasapugs.com
  • Return the items within 14 days of receipt of your order.
  • Attach a copy of the packing slip to the package.
  • The items returned must be in a re-sellable condition. Products must be returned unopened and in the original, undamaged packaging. This means any labels, tags and/or covering must be intact and included with the return.
  • You are responsible for the cost and risk of returning the items to us.
  • You’ll be sent a replacement item with the correct size on receipt of the returned goods.
 
 

Nothing wrong, but you want to return your items?

  • Let us know within 48 hours of receiving the items with the reason for the return request to woof@tabularasapugs.com
  • Return the items within 14 days of receiving your order.
  • Attach a copy of the packing slip to the package.
  • The items returned must be in a re-sellable condition. Products must be returned unopened and in the original, undamaged packaging. This means any labels, tags and/or covering must be intact and included with the return.
  • You are responsible for the cost and risk of returning the items to us
  • Your statutory rights to cancellation are detailed in our Terms & Conditions
 
 

Products excluded from returns

  • Perishable products like dog food, snacks and treats
  • Products that have been personalised in any way
  • Digital content such as ebooks, guides or training courses
 

We stock many types of dog toys with different purposes to suit all Pug temperaments. If you have an aggressive chewer. We strongly advise giving them strong rubber toys from our chew range — designed for chewing behaviour. Soft toys or puzzle games that have been chewed do not qualify for returns, as this is to be expected. 

 

Returning address

Send your returns to this address:

Tabula Rasa Pugs (Van Der Meer)
Returns / Retouren
Hongkongstraat 71
3047 BR Rotterdam
The Netherlands

Contact us

If you have any questions about our Returns & Exchanges Policy, please contact us:

 
 
 
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